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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

PDR, or paintless dent repair, is an environmentally-friendly, fast, minimally-intrusive vehicle dent repair process. The PDR procedure restores a vehicle’s body to a factory-like condition in a fraction of the time and most time costs less than traditional dent repair methods.

Technicians across the county safely restore vehicles back to pre-incident without compromising the original painted finish. The best technicians invest in a high-quality PDR kit, an assortment of tools that are crucial to the success of any finish master.

Metal Medic PDR Tools—Made to Make You Better
Metal Medic Tools provides various tools, including Hail Rods, Hammers, Tips, Hero PDR Glue, and other PDR glues. Our tools and accessories are designed to help dent technicians complete their job quickly and efficiently, with the best possible results.

PDR Hand Tools
Short-tipped PDR tools allow technicians to get close to dents and work out defects by hand. Metal Medic Tools produces short-tipped selections with sharp and blunt tips to provide technicians with one of the best PDR “tools in their toolbox.” Metal Medic tools are 100% North American-made, ensuring quality and reliability every time they are used.

Hook Tools and PDR Rods
Hook tools and PDR rods allow technicians to access dents from inside and push them out. This technique is a traditional PDR method, working best when a technician has access to the dent. Metal Medic PDR Tools produce these utensils in multiple sizes, allowing experts to reach more dents.

Metal Medic PDR Glues
Specially formulated for the collision industry, Metal Medic Hero Glue GPDR and Mega Power Green PDR Glue bond to automotive finishes and bare metal. These direct-to-metal PDR glues are easy-to-use and offer specialists consistency when pulling dents, using lifters, or working to pull out more significant collision damage.

Metal Medic is also the exclusive importer of Brazilian Gold, Mega Green, and Ebony Ice PDR glues directly from Brazil. Newly available in the United States, these Metal Medic collision adhesives increase pulling efficiency and provide technicians with the best PDR glue choices in the industry.

Top-Quality Reliable PDR Tool Selections Matter
Although the essential tools for anyone performing PDR are skills and experience, it certainly doesn't hurt to equip yourself with a set of proper tools. Metal Medic PDR Tools' specialized selections enable technicians to perform precision repairs while returning metal to a point before an accident occurred.

Respecting a task often means using only the best quality tools to complete the job. The best PDR kit offers numerous benefits, including strength and movement to repair dents. Quality tool choices allow you to repair defects easier and faster.

Metal Medic PDR Tools is owned and operated by Ken Garrison, a PDR tech and toolmaker, who established the company in 1989. Our team aims to bring the highest quality tools to save time and improve results.

Choosing to buy PDR tools from a reputable supplier is a personal choice. Selecting Metal Medic PDR Tools ensures you receive over-the-top quality, specialized utensils for a reasonable price with handmade products.

Contact Metal Medic PDR Tools today to learn more about how our tools can help you improve your PDR results and for additional information on our provisions.